Privacy Policy | Keystone Realty

We, us, our: At Keystone Realty (ABN: 62684347644), we respect your privacy, and we are committed to protecting your personal information in compliance with the Privacy Act 1988 (Cth) and other applicable laws. This policy outlines how we collect, use, disclose, and manage your data.

By engaging with our services, website, or providing information to us, you consent to the practices described below.

What is Personal Information

"Personal information" refers to data that identifies you or could reasonably identify you, including:

· Name, contact details (email, phone, address)

· Financial or employment information (e.g., for tenancy applications or property transactions)

· Government IDs (e.g., driver’s license for verification)

· Property preferences or search history

Non-personal information (e.g., aggregated website usage data) is excluded.

How We Collect Your Information

We collect information directly from you or third parties, including:

· Directly: Via forms, contracts, correspondence (email/phone), or in-person meetings.

· Indirectly: Through our website (cookies/IP addresses), social media, or property portals.

· Third Parties: Credit agencies, landlords, government bodies, or referrals (e.g., accountants).

Why We Collect and Use Your Information

We use your data to:

· Provide real estate services (sales, rentals, valuations).

· Process transactions (e.g., lease agreements, purchases).

· Communicate about properties, market updates, or promotions (opt-out available).

· Improve our services and website functionality.

· Comply with legal obligations (e.g., anti-money laundering laws).

Disclosure of Your Information

We may share your information with:

· Agents, contractors, or service providers (e.g., conveyancers, tradespeople).

· Financial institutions (e.g., banks for mortgage processing).

· Government/regulatory bodies (as required by law).

· Overseas recipients (e.g., cloud storage providers), with safeguards in place.

We do not sell your data to third-party marketers.

Cookies and Tracking

Our website uses cookies to:

· Enhance user experience (e.g., saved preferences).

· Analyze traffic via tools like Google Analytics.
You may disable cookies in your browser settings, but some features may not function.

Security and Retention

We take reasonable steps to protect your data through:

· Secure storage (encrypted databases, password-protected systems).

· Limited access to authorized personnel only.

· Destruction/de-identification of outdated information.

Note: No online transmission is 100% secure; we cannot guarantee absolute security.

Your Rights

You may:

· Access or correct your personal information (free of charge, unless excessive).

· Opt out of marketing communications (via unsubscribe links or by contacting us).

· Lodge a complaint if you believe we’ve breached privacy laws (see Section "Complaints").

Third-Party Links

Our website may link to external sites (e.g., lenders, insurers). We are not responsible for their privacy practices.

Complaints

If you have concerns about how we handle your data, contact our Privacy Officer:
Email: admin@keystonerealty.com.au
Post: Keystone Realty, Attn: Privacy Officer, Unit 1, 45 Sanders Street Upper Mount Gravatt QLD 4122

We will investigate and respond within a reasonable timeframe.

Updates to This Policy

We may revise this policy periodically. The latest version will be posted on our website with the effective date. Last revised 25 April 2025.